Woven evaluates real-time signals across your systems and coordinates the actions that improve approval rates, reduce waste, and protect margin. Not a dashboard. A decision engine.
THE RETAIL PROBLEM
Should this payment be approved?
Every transaction carries fraud risk, PSP routing options, and margin implications. The right answer depends on real-time signals most systems never connect.
Which warehouse fulfills this order?
Inventory position, shipping cost, warehouse capacity, and delivery promise all compete. Getting it wrong means split shipments, late deliveries, or margin erosion.
Should this return be automatic?
Return eligibility involves customer history, product condition, fraud patterns, and lifetime value. Manual review doesn't scale; blanket rules leave money on the table.
Which promotion applies to this customer?
Overlapping promotions, loyalty tiers, and margin targets create a combinatorial puzzle. The wrong match erodes margin; the right one drives incremental revenue.
WHY IT'S HARD
The average mid-market retailer runs 15-30 disconnected systems: POS, inventory management, CRM, loyalty, supply chain, workforce scheduling, e-commerce, competitive pricing feeds, weather APIs, foot traffic sensors. Each one generates signals. None of them talk to each other in a way that supports real-time decision-making.
Siloed Signals
POS data lives in one system, inventory in another, customer behavior in a third. By the time a human synthesizes them, the window for action has closed.
Rigid Rules
Most automation in retail is if-then rules written years ago. They can't weigh competing signals, account for context, or learn from outcomes.
No Memory
Decisions happen, but outcomes aren't tracked against the context that produced them. There's no feedback loop. The same mistakes repeat every cycle.
Dashboard Fatigue
More dashboards don't solve the problem. Retailers don't need more data visibility — they need systems that act on the data with judgment.
This is the gap Woven OS fills: a single architecture that unifies signals from every source, applies structured decision logic, takes action, and improves with every cycle. Not another integration layer. A decision intelligence platform.
THE PLATFORM
Woven OS is a decision intelligence platform that processes every signal your retail operation generates and turns it into structured, auditable, improving decisions. Four stages, running continuously.
Detection Layer
Connects to POS, inventory, loyalty, supply chain, weather, and competitive pricing feeds. Classifies every signal into decision-relevant categories using deterministic rules and ML classification. Real-time, not batch.
Calculation Layer
Synthesizes classified signals with historical context to answer: "Is this worth acting on, and what's the best response?" Probabilistic scoring with configurable confidence thresholds.
Orchestration Layer
Routes calculated decisions into concrete actions: reprice, reorder, rebalance, alert, escalate. Actions execute across your existing systems — Woven doesn't replace your stack, it coordinates it.
State Ledger
Every decision, action, and outcome is recorded with full context. The ledger feeds outcomes back into the detection and calculation layers, creating a closed loop that improves with every cycle.
FIRST WORKFLOWS
Design partners don't wait for a roadmap. Here's what the first phase delivers — concrete workflows running on real retail data.
Payment Optimization
Evaluate transaction signals in real-time — fraud scores, PSP performance, customer history, margin impact — and route each payment through the optimal path. Fewer false declines. Higher approval rates. Protected margin.
Fulfillment Decisions
Determine the best fulfillment path for every order based on inventory position, warehouse capacity, shipping cost, and delivery promise. Reduce split shipments. Lower cost-to-serve. Meet delivery windows.
Customer Experience Automation
Automate routine CX decisions — returns eligibility, loyalty tier actions, personalized offers — based on customer value, history, and real-time context. Consistent experience. Lower operational cost.
PLATFORM VISION
Woven OS is domain-agnostic by design. The decision pipeline — detect, calculate, orchestrate, record — stays the same. The domain configuration changes. Retail is the first vertical. It won't be the last.
| Pipeline Layer | Retail | Airlines | Financial Services |
|---|---|---|---|
| Signals | POS, inventory, loyalty | Flight, crew, weather | Transactions, risk, market |
| Detection | Metric deviation scoring | Delay cascade detection | Anomaly classification |
| Calculation | Incremental value likelihood | Rebooking ROI analysis | Exposure optimization |
| Action | Reprice, restock, reroute | Rebook, reroute, compensate | Hedge, approve, escalate |
| State | Customer + inventory graph | Flight + passenger graph | Portfolio + counterparty graph |
The pipeline doesn't change. The domain config does. Retail is the proving ground. The architecture scales to any domain with events, entities, and decisions.
ECOSYSTEM
Woven OS integrates with the platforms that power modern retail — connecting decision intelligence to your existing commerce, fulfillment, and payment infrastructure.
DESIGN PARTNER PROGRAM
We're selecting a small number of design partners to co-develop the first Woven OS retail implementation. Partners get direct access to the platform, weekly working sessions, and a dedicated integration pathway from prototype to production.
01
Working Prototype
The detect-calculate-orchestrate-record pipeline is production-tested infrastructure, not a slide deck. You start with a running system.
02
Domain Adaptation
We configure Woven OS for your specific retail categories, signal sources, and decision workflows. Your data, your rules, your outcomes.
03
Joint Development
Shared roadmap, direct engineering collaboration, and a feedback loop that shapes the platform. No handoff. No black box.
Design Partners get preferred pricing, roadmap influence, and the competitive advantage of running decision intelligence before your competitors even know it exists.
Every day your systems generate thousands of signals. Most of them go unacted on. Woven OS turns that noise into structured decisions — and turns those decisions into measurable outcomes.
WOVEN